Job Description
Purpose: To develop and implement strategies across the employee life cycle to improve employee engagement, satisfaction and overall wellbeing. Promote a positive organisational culture. Manage and monitor all events relating to reward and recognition, engagement and wellness.
Requirements
• Grade 12 or equivalent NQF level qualification. • 3-5 years’ experience as an Employee Experience / Engagement/ Wellness or Management role Equivalent. • Knowledge and understanding of employee experience framework(s) and platform(s) are essential. • Strong MS Excel, Word and PowerPoint skills. • Change Management is advantageous. • Degree / Diploma Advantageous.
Skills
• People Management Skills; mentor and drive people development; ensure high levels of employee engagement. • Strong and adaptable communication skills with the ability to influence and motivate. • Active Listening skills. • Coaching Skills: ability to deliver constructive feedback. • Planning and Organisational Skills; defining performance standards and meeting service levels; manage resources; good time management. • Good interpersonal skills. • Strong analytical abilities: ability to collate, manage and analyse data. • Adaptability / Flexibility. • Problem solving skills and adept at trouble shooting. • Resilient approach and the ability to manage under pressure. • Knowledge of Employee Experience Framework and platforms. • Excellent decision-making skills.
Duties and Responsibilities
Engagement: • Designing employee experience frameworks. • Creating ways to measure and assess engagement (for example, companywide surveys). • Creating tools and approaches to enhance engagement. • Designing communications approaches which give employees a voice in the organisation. • Reviewing management practices and their impact on the employee experience. • Reviewing and enhancing the employer brand. • Creating onboarding approaches that positively impact engagement from the start of the employment journey. • Building a culture of trust. • Assessing the impact that people practices and policies have on the employee experience. • Liaise and partner with vendors and service providers to seek loyalty discounts and benefits for all employees. Reward & Recognition: • Develop and implement appropriate reward and recognition methods that strengthen the organisational culture, enhances employee wellbeing, elevates morale and reduces attrition. • In collaboration with all stakeholders (internal and external) formulate monthly, quarterly and yearly initiatives that reward and recognise all employees across all occupational levels. • Find innovative ways to reward and recognise colleagues using technology and Reward & Recognition platforms. Wellness: • Design and implement employee wellness initiatives which include Financial, Emotional, Mental and Physical Wellness. • Liaise with vendors and service providers to enhance the employee experience through providing remote and on-site services. Event Management: • Organising, planning and managing of all events relating to employee experience. • Liaise with vendors and service providers to enhance the employee experience through providing remote and on-site services. Project Management: • Participating in the design and delivering of people and business projects. • Liaising with the Senior People Partners / People Partners and other stakeholders to timeously contribute to the successful delivery and completion of people and business-related projects. • Building strong business relationships with internal and external clients. • Schedule frequent meetings with stakeholders to conduct a needs analysis and provide feedback on employee experience and wellness initiatives. • Analyse client feedback and processes and use the feedback to onboard and implement enhanced employee experience and wellness initiatives. • Engage with management team and pro-actively respond to queries promptly and ensure that opportunities for improvements are actioned and measured. • Perform a support role for the business by ensuring collaboration and pro-active communication between departments. • Presentation of monthly business review and suggestions about change management. • To provide meaningful reporting to facilitate business decisions.