Purpose
Collections on arrear portfolio within mandate, ensuring arrears are recovered and customer satisfied
Experience and Qualifications
▪ Matric
▪ NQF5 banking diploma (advantage)
▪ English and one other language preferred
▪ 1 year collections experience (could be gained through learnership)
Additional Requirements
▪ In accordance with National Credit Act (NCA) candidates applying for this role will require a credit record check.
▪ No Referral plan is assigned to this job
Responsibilities
▪ Collect arrears and negotiate acceptable payment arrangements and settlements, in line with mandate
▪ Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions
▪ Carry out collections processes within mandate, meeting SLA targets and quality standards
▪ Comply with governance in terms of legislative and audit requirements
▪ Manage personal development to increase own skills and competencies