Job Purpose
Ensure first class client service and support levels within the B2B division. Offer first line product support to clients as appropriate to maintain high customer satisfaction and to ensure customer devices are operational.
Minimum Requirements
▪ Matric (NQF Level 4)
▪ Customer Satisfaction Certificate (desirable)
Skills and Knowledge
▪ Manage difficult customers and resolve queries professionally
▪ Reporting
▪ CRM systems
▪ Time management
▪ Presentation skills
Experience
▪ 2 years in Customer Support and Troubleshooting (or in a role requiring similar skills as listed herein)
▪ Customer Service
▪ Sales
▪ Marketing
▪ Administration