Job Details
Job Description
Midas is searching for a customer centric Tele-Sales candidate to join the call centre.
Purpose of the Job:
The purpose of this position is to enhance the branch’s sales and ensure that growth objectives are always achieved. Furthermore, grow new business and provide after-sales service to existing customers.
Requirements:
• Matric
• At least 5 years’ experience as telesales or sales representative in the automotive industry.
• Extensive experience in a telesales/call centre environment dealing with customer needs.
• Telephone etiquette and professionalism.
• Manage high volume in-bound calls.
• Respond to all telephonic enquiries timeously and always maintain great levels of customer satisfaction.
• Technical/Mechanical automotive background – Desirable.
• Product Knowledge.
• Should be able to carry out his/her responsibilities with little supervision.
• Be a good planner and time manager.
• Understanding and ability to communicate effectively and conduct business in an appropriate professional business manner.
• Ability to work with management effectively and cooperatively.
• Honest and show integrity.
• Clear criminal record.
Key Performance Indicators includes, but not limited to.
• Acts as the first point of contact with the customer, portraying professionalism and confidence that delivers the ultimate in customer service.
• Receive inbound customer sales inquiries.
• Provide support and pricing details in response to inbound enquiries.
• Identify sales leads and escalate them to external sales staff.
• Process sales orders.
• Ensure customer satisfaction through great service.
• Provide quotations, product, and service information.
• Increase profitability and maintain sales targets.
• Promote the features and benefits of the company’s products / services.
• Receive, manage, or escalate customer complaints related to the sale of products and services.
• Provide administrative support to produce RFIs, RFPs, RFQs and other sales related documents.