x2 Support Assistant at iMasFinance

Job Purpose:
Responsible for effective and efficient administrative functions in the member support department with attention to detail.
The role further requires excellent customer service to members of the Co-Operative in a contact centre environment.

Essential functions:

  • Handling of queries received from member via all communication channels
  • Preparation and issuing of border letters, paid-up letter and refunds in line with related Standard Operating Procedure
  • Perform document control
  • Reconciliation of member accounts
  • Processing of financial transactions
  • Processing and allocation of bank payment and credit balances
  • Confirmation of Insurance Cover
  • Attend learning and development courses. Participate in peer and team learning initiatives
  • Handling rewards enquiries
  • Promoting and assisting members to register and logon to various iMasFinace self-help portals

Qualifications:

  • Matric with Accounting (essential/minimum) and Mathematics (advantage)
  • Call Centre qualification will be an advantage
  • Credit Management or Debt Collection qualification will be an advantage
  • 2 years of call centre experience (Preferably financial institution)

Knowledge and Skills:

  • Multi-lingual including English
  • Relationship management skills (internal and external)
  • Well Spoken
  • Problem solving ability; good listening skills
  • Excellent communication skills both verbal and written promoting a positive customer experience
  • Assertiveness and negotiation skills
  • Basic accounting/math skills required
  • Computer literate (MS office & Excel)
  • Basic knowledge of the POPIA act
  • Ability to perform under pressure
  • Code 8 drivers’ license