Job Description
• To offer exceptional service to all customers by providing knowledgeable service and basic advice on healthcare, nutrition and supplementation in order to maximise sales and build customer loyalty.
• To deliver exceptional customer service through in-store visibility and proactivity to customer needs through knowledge and understanding of health and supplements.
• To consult with customers and provide suitable advice on healthcare, nutritional and supplement products.
• To drive healthcare sales in line with targets through promotion of a broad range of brands by cross selling and upselling to increase profitability.
• To drive stock availability in the healthcare aisles through compliance with stock management principles and procedures in order to drive sales.
• To prevent wastage in own area by adhering to stock rotation principles.
• To prevent stock losses by following all risk management policies and principles.
• To ensure high standards of hygiene and cleanliness within the store in order to create an appealing shopping environment for customers.
• To assist in product merchandising by following the merchandising guidelines and procedures.
• To adhere to all store standard operating procedures.
• To ensure continuity of service by focusing on own development and product knowledge and sharing product information with relief staff.
Requirements
• Job Knowledge: Basic health, fitness and supplements product knowledge; Basic knowledge of retail store operations principles (stock management, merchandising, risk management,)
• Job Related Skills: Good communication and interaction skills; Customer and service orientation; Selling skills; Merchandising skills; Basic computer literacy
• Job Experience: At least 1 year related experience; Experience working with sports nutrition and vitamin related products; Selling skills; customer related training
• Education: Matric; Sports / fitness / nutrition qualification
Skills
• Relating and Networking
• Persuading and Influencing
• Following Instructions and Procedures
• Delivering Results and Meeting Customer Expectations
• Presenting and Communicating Information
• Achieving Personal Work Goals and Objectives
• Coping with Pressures and Setbacks
• Adapting and Responding to Change
• Adhering to Principles and Values
• Planning and Organising
• Working with People
Duties and Responsibilities
• Offer exceptional service to all customers
• Deliver exceptional customer service
• Consult with customers and provide suitable advice
• Drive healthcare sales in line with targets
• Drive stock availability in the healthcare aisles
• Prevent wastage and stock losses
• Ensure high standards of hygiene and cleanliness
• Assist in product merchandising
• Adhere to all store standard operating procedures
• Ensure continuity of service
Job Title
Wellness Assistant – Pioneer Mall