Ward Administrator | Netcare

Role summary
The incumbent will be responsible for the co-ordination of all secretarial work in the Emergency Department. The
incumbent is also responsible for receiving all new patients, visitors and doctors in the ward and to make them feel
welcome. The incumbent will further be required to assist the ward staff and the Unit Manager

Key work output and accountabilities
▪ Patients/Public Service by liaising with patients, relatives, doctors and external organisation.
▪ Equipment, maintenance and stationery requisitions
▪ Stock and linen control including regular counts
▪ Visitor control
▪ Creating a friendly, polite and calm atmosphere in the Ward/Reception area
▪ Promoting positive staff morale
▪ Updating and supplying records, reports and statistics
▪ Attending training and development when scheduled
▪ Able to work flexible hours and overtime as required
▪ Assist Unit Managers with monitoring of off-duties, leave and cost containment
▪ Administrative duties which include but not limited to:
▪ General Administration
▪ General reception and answering of phones
▪ Ordering of stationary and meal tickets
▪ Inventory management
▪ Discharge and billings of patients
▪ Capture daily stats and compile monthly reports
▪ Scheduling appointments
▪ Takes minutes at monthly meetings
▪ Staff scheduling and timecard management
▪ Ad-hoc duties as requested by the Unit Manager

Education
▪ Grade 12 or equivalent NQF Level 4 qualification

Work experience
▪ 2-3 years’ experience in a secretarial position
▪ Previous Administrative experience within a Hospital Emergency Department will be an advantage.
▪ Experience in a Nursing environment highly recommended
Knowledge
▪ Computer Literate
▪ Knowledge of Kronos and SAP Systems preferable