Ward Administrator | Netcare Hospital

Role summary
The incumbent will be responsible for the co-ordination of all secretarial and administration work in the
ward. The Ward Administrator is also responsible for receiving all new patients, visitors, and doctors in the
ward and to make them feel welcome. The incumbent is further responsible for assisting in maintaining stock
levels in the ward and should work closely with the allocated stock controller. The incumbent will further be
required to assist the ward staff and the Unit Manager with assigned duties.

Key work output and accountabilities
• Answers the telephone in a friendly and professional manner
• Takes messages for staff, patients and doctors
• Ensure ward transfer are done timeously on SAP, ensure that all MoBIl billing is done prior to transferring
/ discharging the patient on SAP
• Ensure discharge files are accurately completed and compiled and sent to billings
• Assist Nursing Staff to make follow up appointments for the discharged patient
• Assist with staff planning in the ward if required.
• Needs to assist in loading ED and EMS stats daily
• Ensure that the nursing staff are informed of new memorandums distributed by the business
• Transcribe off duties to staff allocation book
• Take minutes of staff meetings
• Assist the Unit manager with stock related issues
• Capture manual charge sheets when required – only when MoBil is off line
• Assist with management of stock
• Ensure optimum stock levels
• Ensure stock levels are at the required levels (stationery and ward stock)

• Maintain excellent customer care with all ward stakeholders
• Capture required data onto SAP
• Do daily hospitality rounds in unit
• Do daily FAD rounds in unit and provide feedback to Unit Manager
• Complete job cards. Log job cards timeously and follow up on completion
• Ensure that the nurse’s station & ward reception area is neat and tidy at all times
• Ensure that patient statistics are captured
• Assist with linen control
• Assume responsibility for own personal and professional development
• Keep up to date with Netcare’s evolving policies and procedures
• Add – Ordering of Dr’s food, staff meal tickets and staff meals.
• Add – Ordering of EMS “happy packs”.

Skills profile
• Grade 12 or equivalent NQF level 4 Qualification
• Business Administration and /or Secretarial Qualification
Work experience
• 2-3 years’ experience in a secretarial position
• Previous Administrative experience within a Medical environment will be an advantage
• Experience in a Nursing environment highly recommended
• Computer Literate
• Knowledge of Kronos and SAP Systems preferable
• Good interpersonal skill.

• Computer Literacy
• Knowledge of SAP is advantageous