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Vega School Call Centre Operator

Call Centre Operator wanted at Vega School. To support campus sales and marketing initiatives and plans aimed at attracting and converting students to register for graduate and postgraduate qualifications as well as short courses.
Responsible for making outbound and receiving inbound telephone calls to and from prospective students and their parents and interacting with them via our online system to establish their interest in our offerings, identify and overcome objections, and/or to request requisite information from them in respect of their applications.

Duration: Permanent

Minimum Requirements

  • Numeracy and literacy equivalent to grade 12
  • Relevant undergraduate Degree or Diploma advantageous
  • Computer literacy MS Office Suite
  • Minimum 1 year Call Centre experience
  • Experience in work on a Customer Relationship Management software advantageous
  • Sales experience advantageous
  • Experience in Tertiary Education environment advantageous

Competencies

  • Strong customer service orientation
  • Target driven and ability to work well under pressure
  • Excellent presentation and communication skills
  • Good telephone and email etiquette
  • Computer literate MS Office Suite
  • Ability to work as a team player and individually
  • Must be able to travel
  • Own transport is required
  • Must be able to work on evenings and Saturdays when required
  • Ability to multitask

Closing date: 4 May 2021

Click Here to Apply

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