Job Description:
The main purpose of the job is to maintain and grow the Rectron client base through promoting and selling the full Rectron product range. This includes working with an allocated dealer base, growing the database monthly, achieving GP targets, assisting customers with queries and orders, managing dealer base to ensure customers are up to date with specials and promotions, and building good relationships with clients. The job also involves escalating problematic issues, selling key components as required, completing product training, sending orders timeously, managing credit availability, and assisting with other job-related duties.
Requirements:
– Matric or higher education
– Strong customer relationships
– Good communication and listening skills
– Telephone etiquette
– Motivated by additional sales
– Ability to work under pressure
– Well-disciplined individual
– Studied in line of sales and marketing (knowledge of IT would be advantageous)
– Exceptional customer service experience
– Computer literate
Skills:
– Strong customer relationships
– Good communication and listening skills
– Telephone etiquette
– Motivated by additional sales
– Ability to work under pressure
– Well-disciplined individual
– Exceptional customer service experience
– Computer literate
Duties and Responsibilities:
• Work with allocated dealer base that is assigned.
• Grow this database monthly in line with target given.
• Achieve GP target on set Database.
• Achieve target spend across customer breadth given.
• Assisting all customers with queries, quotes and orders.
• Managing dealer base to ensure customers are up to date with specials and promotions.
• Informing the database of new content uploaded on the reseller portal where relevant.
• Build good relationships with your clients.
• Escalate problematic issues to the Sales or Product Managers timeously.
• Selling key components as required by management or PM.
• Complete all allocated Product training as necessary.
• Send all orders timeously through to order processing.
• Manage Database of Credit availability and highlight problems to accounts department.
• Assist with other job-related duties as and when required.
• General admin and upkeep of database.
• General update and maintenance of all admin and filing.
• Represent Rectron at trade exhibitions, events and demonstrations.
• Attend product training programmes and study and know the relevant product range.
• Attend product related and sales events when requested.