Purpose of the Job
Our sales team is looking for an experienced and self-motivated Telesales Clerk.
As a Telesales Clerk, you will be required to
▪ To provide assistance to customers over the phone and online by receiving their orders.
▪ To conduct outbound calls to promote and sell products to customers.
▪ Through relationship building, product offering, cold calling, and cross-selling/up-selling, to increase sales and customer retention.
▪ Job Advert Details
▪ Job Category
▪ Take orders via phone or fax and accurately capture it onto the system.
▪ Contact potential or existing customers to inform them about a product or service.
▪ Maintaining and updating database with customer information.
▪ Fulfilling the monthly and yearly sales target.
▪ Respond promptly to any questions or concerns customers may have and escalate as necessary to management.
▪ Grade 12 qualification
▪ At least one year proven experience as telesales representative or other sales/customer service role.
▪ Knowledge and Skills
▪ Excellent telephone etiquette
▪ Ability to offer excellent customer service
▪ Excellent interpersonal and problem solving skills
▪ Ability to manage stressful situations and strict deadlines
▪ Outstanding negotiation skills with the ability to resolve issues and address complaints
▪ Computer literate: MS Office
▪ Target driven and a team player
▪ Ability to perform under pressure
▪ Excellent knowledge of English
▪ Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems