Purpose:
To sell over the telephone to existing and potential clients and ensure sales targets are achieved, utilising established best practise customer service methods.
Responsibilities:
• Constantly seek out new revenue generating opportunities to ensure that company targets are met.
• Ensure that no more than 2 complaints are lodged monthly (telephonic or written).
• Meet the adequate level of contact with existing accounts as may be necessary to maintain/increase levels of business activity.
• Actively work towards the company values.
• Ensure the customers/client care policies are adhered to always Ensure professional customer/client interaction always.
Qualifications and Experience:
• Matric
• Tertiary Sales and/or Marketing qualification would be advantageous
• 1 year experience at a similar level required
Skills and Knowledge:
• Computer knowledge, specifically MS office applications
• Basic knowledge of budgeting, sales/marketing principles, etc.
• ICT industry knowledge
• Good verbal and written communication skills
• Excellent phone etiquette
• Negotiation skills
• Computer literacy
• Ability to work independently or as part of a team
• Knowledge of products
• Knowledge of systems and processes