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Telephony Administrator Internship : Discovery

To provide tier 1 support across the IP Telephony service stack and ensure that all requests, incidents and workflow processes are adhered to in order to meet SLA milestones. Research and keep abreast with Telephony industry trends, introduce and implement new technologies.
Support associate specialists and specialist with work load overhead from projects and documentation. Perform system monitoring and health checks to maintain a satisfactory uptime level across the stack.

Responsibilities and Duties 
– System health checks and apply first time resolution fixes to faults.
– Handle first line operations and escalations.
– CA calls and meet 90% overall monthly SLA
– System maintenance, including but not limited to general clean-ups to meet capacity thresholds.
– System administrative support
– Asset management
– Assist with project work
– Accreditation – complete at least 1 Support Certification annually

Requirements
– Matric
– 3 year degree/diploma in Telecommunications or IT,
– Certification in at least one of the following (A+, CCNA, Avaya, CUCM, Skype For Business, SBCs, NICE), will be advantageous.

Closing date : 01 October 2021

Location : Johannesburg

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