Switchboard Operator | Momentum Vacancies

Job Description
To receive large volumes of calls through an automated switchboard and to route them to the relevant business areas effectively and timeously in a professional manner.
Switchboard Operator Job Requirements
– Matric
– Administration qualification (Advantage)
– 1-2-years experience in a similar role
– Basic computer and Microsoft office skills (Word/Excel/Power Point etc)
Momentum Switchboard Operator Duties And Responsibilities
– Answer a high volume of calls and maintain a rapid response rate according to agreed standards
– Screen calls and direct them appropriately
– Assist callers with general queries
– Relay messages where required
– General administration (e.g. updating of telephone and address book)
– Adhere to internal Admin processes (i.e. Time allocation per task etc.)
– Provide accurate information on products and services to ensure consistency across the organization and provide a reliable and trustworthy customer service
– Escalate any queries, complaints and operational or regulatory risks to the relevant team to ensure they are handled and resolved in a timely manner
– Ensure action is taken to increase customer retention, loyalty and build a credible reputation
Competencies
– Team Player
– Works well under pressure
– Excellent Problem-Solving skills
– Excellent Customer Service skills
– Excellent Multitasking skills
– Good listener
– Well–spoken and professional
– Strong communication; verbal & written
– Projection of energy, care and friendliness
– Importance of Customer and showing empathy and attention to detail
This Momentum Switchboard Operator job is based in Gauteng
The closing date for this vacancy is 31 May 2022
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