Switchboard Operator | Lancet Laboratories

Switchboard Operator at Lancet Laboratories

An opportunity has presented itself to appoint a suitably qualified candidate into the position of Switchboard Operator. This is a Permanent position based at Pretoria Pencardia.

Responsible for answering and transferring calls to relevant departments and staff

Grade 12
0-1 Yrs Relevant Working Experience
Computer literate
• Log on the laboratory information system to attend to messages and queries left overnight according to set standard operating procedures.
• Log on the courier management program to check for any collections and determine whether the collections are urgent or routine.
• Handles telephone calls assisting clients with information and transferring calls to relevant departments.

Duties And Responsibilities
Update list of telephone numbers for all depots
• Receives, sorts, and distributes internal mail including street address post.
• Handles hand deliveries for all departments and arranges for collection from the front desk
• Responsible for all telephone accounts for Pencardia.
• Compile monthly roster for day and night shift switchboard operators according to set standard operating procedures.
• Troubleshooting to find out reasons for visits, who the visitor is here to see and which department to contact for assistance.
• Scanning when requested by manager.
• Checking Oculus (scanned) images on system on a daily basis.
• Taking messages for staff not in the office.
• Keeping the message board up to date.

• Assertiveness
• Interpersonal skills
• Ability to use own initiative
• Planning and organising
• Professionalism
• Stress management
• Telephone etiquette