Switchboard Operator Department of Correctional Services

Requirements:
▪ Grade 12 with sound Telephone etiquette.

Competencies and attributes:
▪ Plan, organise, lead and control
▪ Client orientation
▪ Punctuality
▪ Confidentiality
▪ Understanding of Public Service Policy and Legislative framework
▪ Service delivery
▪ Report writing
▪ Integrity and honesty
▪ Assertiveness
▪ Typing skill
▪ Ability to work under pressure
▪ Good communication skills
▪ Strong and friendly personality

Responsibilities:
▪ Ensure proper maintenance of the switchboard equipment
▪ Handle telephone calls and redirect calls to other individuals
▪ Keep and update telephone list
▪ Record and maintain the register for security related matters
▪ Management of assets