Job Description
- To supply a fast and professional switchboard service to clients to ensure client satisfaction.
Duties and Responsibilities:
- Coordinate the effective operation of the call centre management system to ensure continuous workflow
- Operate the switchboard in order to correctly refer client queries
- Perform switchboard administrative tasks to ensure updated contact and duty information
Requirements:
- Certificate: Office Administration
- Grade 12
- Call Centre experience
- Experience in a medical environment
- Knowledge: Google and Google Mail
- Knowledge: Meditech system, Knowledge: MS Excel, Knowledge: MS Word