Purpose
The Cellular Associate is responsible for reaching sales targets by approaching customers and selling cellular products to customers in store.
key responsibilities
Customer Experience & Sales:
Engage with prospective customers to present information and explain available products
Persuades potential customers to purchase a product
Explain products and prices, and answer questions from customers
Drive sales through upselling products based on customer’s needs analysis and preferences.
Maintain updated knowledge on all product related concepts
2. Administration:
Facilitate and manage the out-of-box failures (OBF) and repair policies
Efficiently perform department tasks including daily stock hazard counts, creating merchandise displays, remerchandising, pricing markdowns according to the planogram, transferring merchandise, inventory control, and processing transactions
Maintain cellular kiosk including updating display, ensuring tidiness at all times
Facilitate stock receiving process and ensure all merchandise is represented on the floor
Train customers on the set-up, operation, and maintenance of mobile devices and accessories
Requirements
Education:
Grade12
Experience:
1-2 years relevant experience in a similar role
Knowledge/ Skills:
Sales
Customer orientation
Attention to detail
Problem solving