Snr Service Desk Technician It | StaffCentral Consulting

Job Duties/Responsibilities will include:
Implement fallback procedures in event of disruption to ensure continuous delivery of service to the local client base.

Assisting with the planning, budgeting, motivating and implementation of necessary system and facility improvements.

Assisting with the monthly performance surveys.

Assisting with the determining of requirements for local Business units and establish projected growth for each.

Administration – Procedures e.g. Change Control, logging incidents, adding printers to network on different VLAN’s, disaster recovery (backups) etc.

Troubleshooting skills on hardware, network and software.

Supporting of all D&T in-house programs, applications and hardware and keep abreast of the latest technology in the industry, both Hardware and Software.

Have ability to guide team members on technical issues.

Technical knowledge sharing amongst all support team members and ensuring effective communication within the rest of the team.

Backup for supporting LAN Administrator when required.

Candidate Requirements/ Experience :
Relevant qualifications.

Must have 4 years technical experience with good hardware, software and network knowledge.

Knowledge of of A+, MOUS and N+ will an advantage.

Knowledge of MCS and PABX exposure.

Exceptional communication skills.

Be self disciplined.

Be reliable and efficient.

Have strong technical knowledge.

Have management skills.

If you have not been responded to within 21 days of the closing date please accept that your application was not successful.