Job Description:
The Shop Assistant P27 (Maximum 27hrs per week) at Ackermans is responsible for delivering exceptional customer shopping experiences through stock replenishment, merchandising, housekeeping, and efficient processing of transactions at till points. They will assist customers in finding products, handle customer queries and complaints, process cash and card payments, and ensure that stock is correctly priced and displayed. They will also participate in stock takes, be vigilant for shoplifters and fraudulent activities, and consistently adhere to Ackermans’ values, policies, and procedures.
Requirements:
– Grade 12 or equivalent
– Excellent customer service skills
– Fluent in English (knowledge of any other language is beneficial)
– Tenacious and highly motivated
– Previous retail experience is advantageous
Skills:
– Excellent customer service skills
– Fluent in English (knowledge of any other language is beneficial)
– Tenacious and highly motivated
– Target driven
Duties and Responsibilities:
• Provide excellent customer service to give customers a great shopping experience
• Assist shoppers in finding the goods and products they are looking for
• Attend to customer queries and complaints
• Process cash and card payments
• Process Lay Bys
• Process customer refunds
• Report discrepancies and problems to the supervisor
• Balance the till
• Ensure that stock is correctly priced and displayed
• Ensure product availability on the sales floor
• Maintain housekeeping standards
• Keep up to date with promotions
• Ensure that products are tagged in line with company policy
• Participate in stock takes
• Be vigilant for shoplifters and fraudulent activities and report any suspicious behavior to management
• Consistently live the Ackermans values, policies, and procedures in all aspects of work