Service Advisor : Propel Personnel

Job Description

  • A well respected and fast paced concern in the Automotive repair sector based in Boksburg is seeking a highly organised and customer centric Service Advisor with solid knowledge of motor vehicles and automotive parts to join their team and to act as a liaison between customers and Service Technicians.

Duties and Responsibilities 

  • Represent the Auto Centre at reception, welcome customers, book in vehicles for repairs/servicing
  • Answer questions about service outcomes, schedule and book appointments, facilitate vehicle and customer drop-offs and pick-ups.
  • Assist with parts sourcing, and pricing and create quotes for customers’ approval.
  • Provide customers with feedback and information regarding the progress of vehicle repairs.
  • Establish and maintain good working relationships with fleet customers, to encourage repeat and referral business.
  • Complaints handling to resolution
  • Any other related duties as required by the MD from time to time


  • Matric
  • Tertiary admin qualification advantageous
  • Multi-brand workshop experience essential
  • Proven experience as a Service Advisor or in a similar role for at least 2 years
  • Strong understanding of automotive technology and the automotive industry
  • Proficiency with industry specific software
  • Excellent customer service
  • Strong knowledge of administrative processes and systems (workshop management system)