Service Administrator Jobs at Pollock Associates

Reporting to the MD you will be required to manage the service centre work for field technicians.
Essential Qualifications, Skills & Experience:
  • Matric pass or higher, Matric with Maths and Science would be advantageous
  • Functional Microsoft Office Skills – Excel & Word – High written literacy skills required
  • Knowledge or prior working experience in an industrial-type service industry
  • Fully Bilingual – English and Afrikaans
  • Good telephone presence
  • High work ethic
  • Client Liaison & Report Writing
  • Own reliable transport required
  • Valid clean Drivers Licence
Key Result Areas:
  • The handling of incoming /outgoing sales and service calls in a speedy and professional manner
  • Compiling cost estimates for service crew visits
  • Issuing service quotations to clients using the Sage system
  • Compile reports of service when required by customers
  • Delegation of service visits/work to service teams
  • Updating CRM package
  • Liaison with other staff members to ensure smooth client relations
  • Liaison with the financial controller to ensure timeous payments
  • Communication with Safety File writer to ensure safety files are in place before dispatching a service crew
  • Liaison with all internal staff to ensure general messages are passed on and attended to by the respective staff members -when required on day-to-day matters.
  • Compiling & issuing bills of materials and time on site to complete estimates to Sales staff for quotation purposes
  • Stay current on new technologies in the market/outside our market