Job Description
- Store is the home of everything Apple, and Africa’s largest Apple Premium Reseller. With a retail footprint of more than 30 physical and online stores across Africa that provide expert advice, Apple Authorised Repairs, Business, Education, training and technical support for anything and everything Apple.
- The iStore Technical Support Technicians are a combination of technically strong individuals with great people skills.
- Your role would be to provide technical support to the iStore customers, through trouble shooting, resolving technical issues and software support. Managing in store technicians, keeping abreast of changes / updates to policies and procedures as well as filtering the information down to staff and techs, assisting with instilling confidence, up-skilling techs for growth.
Requirements
- Completed Matric and IT qualification (minimum A+/N+)
- All certifications up to date
- ATLAS training up to date
- Experience working as Technical Support in iStore for a minimum of 1 year