Sales Representative : Stratogo Customer

Job Description

  • A liaison between a customer and the relevant internal departments within the company efficiently to customer orders and queries in order to maintain high levels of customer satisfaction

    Duties and  Responsibilities


  • Managing incoming calls and customer service enquiries
  • Capture Customer orders and follow through from start to end to ensure that customers orders are met OTIF
  • Handle customer complaints by liaising with QC team to ensure complaints are closed out in required time frame and provide a solution to prevent a recurrence
  • Type and forward quotations for Prospective Customers to Rep
  • Ensure that customers have forward planned orders with PW so that Raw Material can be secured. An SLA is a pre-requisite in support of forward planning
  • Build/Improve sustainable relationships and trust with customers through open and interactive communication to achieve customer satisfaction
  • Meet/Exceed Sales targets
  • Go the Extra mile with customer engagement


  • Strong Telephone etiquette – Confident communicator with negotiation skills
  • Excellent customer service skills, written, verbal communication and listening skills
  • Ability to multi-task, organize, prioritize and manage time effectively
  • Professional, warm and friendly disposition always.
  • Good understanding of Syspro and Microsoft Office
  • Ability to work independently with minimum supervision and have a high degree of reliability.
  • Must possess a sound knowledge /understanding of the packaging business
  • Must take initiative and be proactive.
  • Positive team player willing to work beyond office hours to help others to reduce workloads to achieve company goals.
  • Highly motivated and target driven
  • Relationship management skills and openness to feedback