Job Description
- The Sales Consultant is responsible for customer engagement, customer service and sales generation through emails, inbound and outbound telephone calls by providing expert advice and information relating to products, services and offers.
Duties and Responsibilities
- Natural ability for customer focus
- Product knowledge (In-house training)
- Demonstrates interpersonal skills to engage with customers effectively
- Professional verbal communication skills
- Strong attentiveness and listening skills
- Best practice telephone etiquette
- Strong persuasion and negotiation capability
- Ability to multitask and operate under pressure to meet lead times
- Quick thinker
- Highly focused and target driven
- High level diligence with meticulous attention to detail
- Excellent problem-solving
- Polite, personable and friendly tone of voice
- Fluent English, bilingual a plus
- Basic user of Microsoft Office (Excel, Word, Outlook)
Requirements
- Sales skills in Wheels and Tyres
- B2B sales proficiency
- Bilingual English and Afrikaans
- Knowledgeable in Tyre applications:
- PLT
- TBR
- Agriculture and Industrial
- OTR
- Grade 12 /GCSE /A-Level /GED
- Sales certification
- In-depth knowledge of consumer behaviour
- Proven experience in a sales related role
- Minimum 5 years experience in sales