Job Description
- Our client a dynamic firm with local and international clients is looking for an internal sales administrator.
Duties and Responsibilities
- Receiving, processing and monitoring customer orders and manufacturing orders;
- Capturing sales orders and following up on deliveries;
- Keeping track of customer stock requirements;
- Accurately defining and maintaining customer and product data on the ERP Systems;
- Liaising and assisting customers with orders, back-orders queries and following up, both on email and telephonically;
- Liaising with operations and planning department to track customer order completion;
- Following up on daily reports for stock and deliveries.
- Liaising with customers and account managers on a daily basis to update them on the progress of orders and to ensure customer requirements are fulfilled;
- Coordinating with account managers to satisfy customer requirements;
- Responding, within the shortest possible time, to customer queries and requests;
- Liaising with production planning and warehousing regarding any queries and costing on products related to stock holding;
- Ensuring that all customer complaints, issues and queries reach a successful and appropriate conclusion, including account queries.
Requirements
- Must have Matric or equivalent ;
- A Business Administration NQF 4 would be advantageous;
- Computer literacy in Word and Excel, and a high level of numeracy; as well as having previous experience working on Syspro or any other ERP System is preferred;
- Previous experience having worked in an Internal Sales Administrative role is essential;
- Atleast four years’ experience working in a manufacturing environment (FMCG or related) is preferred ;
- A strong customer service orientation with the ability to develop strategic customer relationships;
- Sound interpersonal skills with the ability to communicate effectively with customers and internal staff at all levels;
- The ability to work according to strict deadlines;
- A professional telephone manner;
- Needs to be a able to plan and prioritize their day effectively;
- A pro-active approach with a view to implementing on-going improvements to customer service levels;
- Must have attention to detail and be highly organised as well as be driven and able to take ownership;
- Must be a team player and be able to work independently