Job Description:
The Sales Administrator will be responsible for providing a full range of customer services duties as well as assistance to the sales staff to satisfy the needs and expectations of the organization’s clientele. They will handle queries, provide resolutions, ensure customer satisfaction, perform data entry, check policy schedules, and assist with compliance and validation of calls. The Sales Administrator will also be responsible for keeping client data up to date and performing ad hoc duties as required.
Requirements:
– Grade 12
– Minimum 2-3 years of administration/customer care experience in a similar role
– Short-term insurance experience advantageous
Skills and Personal Attributes:
– Excellent telephone skills with a professional telephone manner
– Commercial acumen and the capability to communicate with enthusiasm and drive
– Excellent communication skills (verbal and written) with a good command of the English language
– Assertive
– Ability to multi-task and excellent time management
– Accuracy and attention to detail
– Ability to work under pressure
– Sense of urgency and deadline-driven
– Team player and able to work independently
– Computer literate (MS Word, MS Excel, MS Outlook)
– Criminal and credit clear
– Own transport or reliable transport
Duties and Responsibilities:
• Provide administrative support to customers and other strategic partners
• Handle queries and provide resolutions
• Follow up on queries/cases until resolved
• Ensure customer satisfaction is always met
• Ensure optimal service delivery by answering all requests for assistance (e.g., emails and telephone)
• Perform data entry
• Check policy schedules
• Assist with compliance and validation of calls
• Ensure that client’s data is always kept up to date
• Accurately log cases on the system
• Perform ad hoc duties as required
Closing Date: 2023/09/22