Sales Administrator Jobs at Agro-Serve (Efekto)


To handle full sales administration responsibilities.


· Refer new Customers to Head office Credit Control

· Receive and Capture credit notes on the system

· Reception Duties

· Sales Administration Filing and Liaise with Docufile regarding off site storage management

· Receive and process relevant customer orders

· Inform Sales Admin Supervisor, IT or KAM of any Master data issues affecting order processing

· Communicate any important requests with the Warehouse team by making pickslip notes

· Print pick slips and control sheets for the Warehouse to collect

· Daily follow up on any price issues with the relevant people

· Resolve customer queries acceptable time frame

· Resolve all mail queries received from company Stakeholders within an acceptable time frame

· Using root cause analysis to before responding to queries

· Escalate any unresolved issues with the Sales admin Supervisor

· Go through the daily open order list every afternoon, identify discrepancies and take the necessary action

· Sending customer Invoices and POD’s as and when requested

· Following Cash account processes according to the standard operating procedure

· Following Free stock processes according to the standard operating procedure

· Cross Checking orders to maintain accuracy

· Support to the Sales team

· Communicate to customers regarding delay in their delivery

· Perform other general administrative duties as assigned by the Sales Administration Supervisor and Warehouse manager


· Grade 12 is essential

· Diploma or an equivalent tertiary qualification in sales, marketing or supply chain will be advantageous

· 3-5 years’ experience in sales environment essential

· Experience in a FMCG environment is essential

· Experience in processing quotations, delivery notes, invoices and credit notes

· Must have experience as a super user on SYSPRO

· Administrative Skills

· Numerical skills

· Attention to detail & accuracy

· A customer service mindset

· Ability to be resourceful and proactive when issues arise

· Excellent organizational skills

· Multitasking and time-management skills, with the ability to prioritize tasks

· Must be willing to work weekdays, weekends and Public Holidays, if and when required or overtime by agreement

Job Types: Full-time, Permanent