Retail Administrator x2 | Syntech

We are looking for a full-time Retail Assistant to join our Retail team in Midrand. You’ll work on-site alongside a growing team of talented creatives, project leads, ecommerce developers, and marketing specialists.

Duties And Responsibilities
▪ Process orders on company system (Fincon) timeously
▪ Correct pricing
▪ Correct accounts
▪ Allocate orders to correct location where stock is located and communicate order to different warehouses
▪ Daily communication to warehouses to ensure orders are invoiced and dispatch timeously
▪ Manage stock allocation to orders and work with logistics department on incoming orders and stock transfers
▪ Manage and communicate orders with insufficient stock to manager and customer
▪ Manage and communicate end of life items to customer
▪ Update customers on any item changes or barcode changes. Update system accordingly
▪ Monitor delivery of parcels to DCs and following up / investigate undelivered orders
▪ Check / monitor that stock has been received by DCs
▪ Ensure all stock have been GRV’d /received within 3 days of delivery.
▪ Handle any queries that may arise from faulty stock returns in conjunction with technical team
▪ Communicate with product managers & account manager with regards to stock on order

Requirements
▪ Completion of Matric or National Senior Certificate – Tertiary qualification a benefit
▪ Trustworthy and dependable
▪ Punctual and willing to do what is necessary to meet deadlines
▪ Ability to take initiative and manage own time effectively
▪ Strong attention to detail
▪ Sense of urgency
▪ Very good communication skills (verbal and writing)
▪ Able to communicate with different levels of customers all the way up to executive level
▪ Strong knowledge of Microsoft Word, Microsoft Excel, and Microsoft Outlook recommended
▪ Professional attitude
▪ Work well under pressure
▪ Previous experience as Retail reseller & online order portal would be advantageous
▪ Previous experience in Planning roll would be advantageous