Rental Sales Agent at Avis

 

Avis Car Rentals is looking for sales agents. Suitable candidates are encouraged to apply online.

Duties And Responsibilities
✓ Ensure each reservation has an allocated vehicle taking note of customer requests
✓ Ensure adequate resources to cover deliveries and collections for the day
✓ Ensure all counter products are made ready for rent and provision is made for additional requests

Rental Transactions
✓ Follow the rental process work instructions for the checkout process
✓ Follow the rental process work instructions for the check in process
✓ Follow the 6 step sales wheel on every check out to enhance the customer’s experience and use of Avis Budget products and services

Admin
✓ Modify rental agreements and capture rental information on Wizard to ensure the rental agreement is accurate for billing purposes
✓ Batch all documentation according to work instruction on a daily basis
✓ Ensure QCEs are completed accurately
✓ Follow the lost property work instruction
✓ Correctly complete damage reports and follow the accident, damage and report work instruction
✓ Print and action all required Wizard reports as per process in Wizard Reports Work Instruction
✓ Investigate and report any unresolved/suspicious matters on reports to Manager/Supervisor immediately
✓ File all documents
✓ Customer Rental Experience

Follow the Breakdown and Accidents work instruction
✓ Ensure that the customer is assisted in the event of a requested exchange, vehicle breakdown or theft
✓ Constant communication with customer during the experience and ensure that the customer is satisfied after the experience
✓ To provide any additional service to the customer during the rental period e.g. extensions, pricing, products etc.

Health, Safety and Security
✓ Workplace is kept in a neat and hygienic condition
✓ All assets are secured according to procedure
✓ (Range: cash, keys, premises, documents, lost property)
✓ Be aware of evacuation/fire plan
✓ All concerns to be raised with Supervisor/Manager

Requirements
✓ Matric
✓ Code 08 unendorsed driver’s license