Recoveries Officer Nedbank

Position: Account Collections Representative

Location: Nedbank, South Africa

Job Type: Full-time

Salary: Competitive salary based on experience

Job Purpose:
The Recoveries Officer is responsible for collecting and recovering overdue accounts through telephonic collections, written communication, or through external collection agencies/attorneys. The goal of this role is to achieve Nedbank’s strategic objectives.

Job Responsibilities:

  • Follow up on past due accounts by contacting clients as a reminder
  • Manage the allocation of work to external collection agencies, including monitoring performance and adherence to service level agreements and internal compliance requirements
  • Monitor the cost-to-recovery ratio of external vendors by tracking their recovery processes and litigation
  • Arrange repayment schedules by evaluating a client’s financial status
  • Build relationships with internal stakeholders through formal and informal information sharing and feedback
  • Build and manage relationships with external stakeholders through formal and informal information sharing and feedback
  • Manage a portfolio by tracking performance and reporting on recovery on a monthly basis
  • Utilize resources within target levels by limiting stationary use and personal telephone/internet/social media use
  • Manage the quality and quantity of the portfolio by checking accuracy and adherence to policies, procedures, and standards
  • Ensure stakeholder/vendor compliance to guidelines by monitoring milestones against timelines
  • Mitigate risk by complying with legislative requirements, policies, and procedures
  • Identify inefficiencies and shortcomings in processes by identifying areas of improvement based on systems, client and vendor feedback, legislation, and industry trends
  • Stay up to date with legislation and other industry changes that impact the role by reading relevant newsletters, websites, and attending sessions
  • Understand and embrace the Nedbank Vision and Values by demonstrating the values through interaction with the team and stakeholders
  • Ensure that own contribution and participation contributes to the achievement of team goals
  • Create and manage own career through guidance and support from management, the department, and colleagues
  • Improve personal capability and stay up to date with developments in the field of expertise by identifying training courses and career progression for self through input and feedback from managers

Minimum Experience Level:
1-3 years of legal collections experience, with at least 1 year preferably in a banking/financial environment

Essential Qualifications:

  • Matric/Grade 12/National Senior Certificate

Technical/Professional Knowledge:

  • Administrative procedures and systems
  • Data analysis
  • Microsoft Office
  • Relevant regulatory knowledge
  • Business writing skills