Receptionist | Telesure Investment Holdings

Job purpose
▪ Efficient management of the Reception Area and Waiting Area to produce a first class visitor experience.

Responsibilities
▪ Internal Communications
▪ Receiving Visitors
▪ Client & Customer Management (External)
▪ Client & Customer Management (Internal)
▪ Customer Service
▪ Business Meetings/Events Arrangement
▪ Administration
▪ Work Scheduling and Allocation
▪ Correspondence

Technical competencies
▪ Verbal Communication
▪ Use clear and effective verbal communications skills with to express ideas, request actions and formulate plans or policies.
▪ Planning and Organizing
▪ Plan, organize, prioritize and oversee activities to efficiently meet business objectives.
▪ Masters Service Conversations
▪ Navigate customer conversations by leveraging the four parts of a service conversation: open, learn, reply, and close.
▪ Recognizes conversation barriers; Gains customer confidence and cooperation;
▪ Leverages open and closed questions; Shares clear and correct information;

Requirements
▪ Matric / Grade 12/ SAQA Accredited (Essential)
▪ General Experience
▪ 2 – 3 years Reception experience in a medium to large corporate environments (Essential).
▪ Sound knowledge of Basic Administration and Reception procedures (Essential).