Receptionist | Netcare

Division Netcare Primary Care Division

Role summary
The Customer Care Consultant is responsible for answering phones, patient scheduling and registration, patient
files and the casualty patient waiting area.

Key work output and accountabilities
• Telephone Etiquette
• Attend to patients / customers / visitors both telephonically and in person in a professional manner
• Screening telephone calls or transferring them to other members of staff
• Handling of basic enquiries and taking messages for staff
• Patient Admissions
• Assist patients to accurately complete appropriate forms and documents for the required information
• Capture and record patient medical and personal information on the system in timeously, focusing on
patient and visitors’ needs
• Handling of emergencies
• Refer patients to nursing station immediately
• Assist in transporting the patient to the nursing station if necessary
• Ensure that the patient is handed over to a nurse or practitioner
• Follow up on patient details once patient has been stabilised as per the Standard Operating Procedures
• General tasks
• Responsible for the preparation of the reception area for each working day and have all front desk
activities fully operational at the start of business hours
• Meeting and greeting visitors and directing them to the X-Ray/casualty area once their forms are complete

Skills profile
Education
• Grade 12 or equivalent NQF 4 certificate
• Higher certificate in Business Management

Work experience
• Previous experience in hospital/clinic environment would be desirable
• Knowledge of Medical Schemes advantageous
• Computer literacy
• SAP experience
• ME + experience
Knowledge
• Thorough knowledge of general / primary care nursing theory and practice
• Extensive knowledge of modern nursing care principles and practices in the highly specialised field of the
intensive care nursing