Receptionist | Netcare Vacancies

Role summary
The Receptionist is responsible for answering phones, patient scheduling and registration, charge entries, work
queues, payment posting, batch balancing and cash reconciliation and balancing.

Key work output and accountabilities
✓ Meeting and greeting visitors, and directing them to their meeting or appointment.
✓ Attend to all patients, customers and visitors needs within the professional and legislative boundaries provided.
✓ for the preparation of the reception area for each working day, and have all front desk activities fully operation at the start of business hours.
✓ Assist patients to accurately complete appropriate forms and documents required for hospital admissions.
✓ Capture admission and discharge information of patients in a professional, friendly and timeous manner,
focusing on patient and visitor’s needs.
✓ Risk profiling clients for affordability in line with the National Credit Act and requirements.
✓ Identify financial risks pro-actively and communicate these to the patient and internal risk chain as per protocol
✓ Collect payments according to protocols and prepare financial registers daily, accountable for receipting
functions as per policy.
✓ Handle and manage the continuous flow of information between doctor’s rooms, patient, medical schemes, MHC’s and other service providers.
✓ Maintain administrative records to the system and report statistics when required.
✓ General administration duties as will be required from time to time.

Requirements
✓ Grade 12 or equivalent qualification
Work experience
Hospital reception experience an advantage
✓ SAP ISH experience an advantage
Knowledge
✓ Computer Literate

The Netcare way Netcare is committed to providing quality care. Our basic service standard
holds us accountable for the below seven behaviours, which you will be
accountable to uphold:
✓ I always greet everyone to show my respect.
✓ I always wear my name badge to show my identity.
✓ I am always well-groomed to show my dignity.
✓ I always practise proper hand hygiene to show my care.
✓ I always engage to show my compassion.
✓ I always say thank you to show my appreciation.
✓ I always embrace diversity to show I am not a racist.