Spa Receptionist | The Westin Hotel

Mariot Hotel Group is inviting suitable candidates to apply for the Spa Receptionist Jobs in Cape Town at The Westin Cape Town, Convention Square.
Interested parties are encouraged to fill out the Online Application Form.

Required Experience & Qualifications
✓ Recognised & relevant qualification in Body, Skincare and Beauty Therapy and treatment
✓ Qualified in Gel nail therapy application and removal
✓ At least 2 years` experience in a similar role i.e Receptionist within a 4 or 5-star Spa environment
✓ At least 2 years’ experience as a therapist in massage techniques, manicures, pedicures, waxing, face and body therapies within a spa & wellness environment

Jobs Competencies
Administration related qualification preferred
✓ Strong planning and administrative and organizing skills
✓ Proficient in MS Office and Spa booking systems
✓ Professional Disposition
✓ Professional telephone, communication and email etiquette
✓ Problem solving, decision making and conflict resolutions skills
✓ People centric with a strong focus on the Guest experience
✓ Ability to work within a pressurized environment
✓ Ability to use Initiative and be proactive and self-driven
✓ Ability to work without supervision and within a team
✓ Attention to detail pertaining to area of responsibility
✓ Required to work rostered shifts and irregular hours as per operational requirements
✓ Flexible working hours as well as available to work weekends, Public holidays, opening and closing shifts when rostered as per operational requirements

Spa Receptionist Duties And Responsibilities
✓ Adherence to Spa opening and closing procedures
✓ Ensure the front desk environment is kept neat and tidy at all times
✓ Oversee arrival and departure of guests, and access control
✓ Ensure that the standards of service excellence and guest satisfaction are maintained.
✓ Maintain a neat, clean and well-groomed appearance as per company standards
✓ Assist with Spa treatments as and when required
✓ Maintain a float and make a deposit and accurate report of receipts daily
✓ Control of cash and daily reconciliations
✓ Assist in the marketing of the spa, revenue generation as well as retail Spa products as required
✓ Effectively maintain the booking system
✓ Assist with Stock checks as and when required
✓ Report professional stock par levels timeously
✓ Manage stock levels and administer utilization thereof
✓ Liaison with housekeeping team with regards to Spa amenities as required
✓ Initiate and place amenities orders as and when required

Complete required administrative tasks
✓ Assist with efficient booking/upselling
✓ Deliver a variety of spa body treatments, massages, facials and waxing in a safe and comfortable manner as and when required
✓ Providing nail care services and treatments to clients, including manicures and pedicures and Gel nail therapy
✓ Adherence to health and safety as well as COVID protocols within the work environment and at work stations
✓ Maintain a neat, clean and well-groomed appearance as per company standards
✓ Maintain strict hygiene standards as set out by management
✓ Ensure workstations are kept neat and tidy before and after treatments
✓ Perform other duties as and when required.