Job Description
- The role of a receptionist can vary widely from business to business.
- However, receptionists typically wear a number of hats and have multiple responsibilities that range from greeting visitors to scheduling office resources.
Duties and Responsibilities
- Greeting visitors
- Managing security and telecommunications systems
- Handling queries and complaints via phone, email, and general correspondence
- Transferring calls as necessary
- Taking and ensuring messages are passed to the appropriate staff member in time
- Managing meeting room availability
- Receiving, sorting, distributing and dispatching daily mail
- Preparing vouchers
- Handling transcription, printing, photocopying and faxing
- Recording and maintaining office expenses
- Handling travel arrangements
- Coordinating internal and external events
- Managing office inventory such as stationery, equipment, and furniture
- Overseeing office services like cleaners and maintenance service providers
- Assisting the HR team with recruitment, onboarding, and termination processes
- Maintaining safety and hygiene standards of the reception area.
Requirements
- Minimum 2 years experience
- Familiarity with multi-line telephone systems
- Prior experience with Microsoft Office and typing.
- Excellent verbal communication
- Good telephone communication etiquette
- Organized and resourceful
- Customer-focused
- Active listener
- Adept at prioritizing, scheduling, and multitasking
- Ability to handle office equipment (e.g., the telephone system, printer and the fax machine)
- Fast and eager learner