Dis-Chem Pharmacies requires an experienced Online Picker for their Cornubia Store. To assist in maintaining the effective in store operation of the Dis-Chem Online Store Click and Collect System by ensuring the efficient and accurate picking and packing of stock in line with Dis-Chem standard operational procedures, requirements and customer needs.

Essential:

• Grade 12 / Matric
• 1 – 2 years’ work related experience
• Computer literate – MS Office
• Strong command of the English language
• Basic customer service
• Willing and able to work retail hours

Administration:

• Assist Online Administrator in keeping accurate records of all Click and Collect orders received, picked, packed and released to customer.
• Report any system issues as per Dis-Chem standard operating procedures.
• Report ‘out of stock’ lines to the Online Administrator.

Stock Control:

• Ensure all orders are correctly picked and packed as per picking slip to avoid any customer discrepancies.
• Ensure customer orders are ready for collection before the customer visits the store to collect their goods purchased.
• Execute all purchases based on standard and consistent Dis-Chem operating procedures.
• Maintain operational standards throughout the picking & packing process.
• Assist with weighing and shipping of orders.
• Transfer shipped parcels into storage area and assist loading boxes into Courier vehicles upon request.

Customer Service:

• Resolve any customer queries in the fastest most appropriate way possible.
• Inform management of any customer discrepancies as soon as possible to enhance customer satisfaction.
• Constantly and actively strive to improve productivity of the department within the store including engagement and retention of customers regarding Click and Collect.

Communication:

• Give Online Administrator & Online Supervisor regular and up to date feedback regarding Click and Collect operations.

Competencies:

• Recognises the need for procedures and follows relevant procedures.
• Addresses customer questions in a timely manner.
• Ensures products and services comply with customer requirements.
• Conveys ideas and facts verbally using language.
• Maintains confidentiality and meets own commitments.