Personal Assistant | Netcare

Closing date: 14.09.2022

Role profile
Role title Personal Assistant
Division Hospital Division
Location Netcare Lakeview Hospital
Reporting structure Hospital General Manager

Role summary
The incumbent will be responsible to assist the Hospital General Manager with any support and administrative
duties. The incumbent will also be required to interact with internal staff and Management, external
companies / agencies associated with the business of the organisation, and members of the public.

Key work output and accountabilities 
Types correspondence, including internal and external letters or memos 
Types and/or consolidates monthly reports or statistics 
Updating Regional reports on share point 
Develops presentations (PowerPoint or other) 
Organise video or audio conferencing 
Schedules appointments and arranges meetings with internal and external personnel 
Assists with the arrangements for meetings, including typing and distributing of agendas, minutes and
invites, and arranging the venue and catering 
Distributes all correspondence to relevant personnel 
Maintains an appropriate filing system for the entire division 
Arranges all events including gifts, birthday cards and reservations for internal and external personnel as
required 
Any other support duties that may be required 
Maintain a record of all subscriptions and follow up on correct payment against purchase orders 
Conferences: Annual Executive trips/conferences – all planning (i.e. flights/accommodation/ prizes etc),
administration, gifts, follow through of entire event, expenditure and other related arrangements 
Any other special projects that may come up from time to time 
Checks and makes ready for authorisation all petrol and sundry expenditure claims 

All travel related arrangements which include but are not limited to: booking of flights, accommodation,
car hire etc, for the division as well as consultants 
Assists with all queries relating to travel, including facilitating any changes to arrangements 
Organisation of conferences, team building or other functions 
Answers and screens all incoming telephone calls for the Division 
Sorts and distributes the incoming and outgoing post, which includes internal and external mail 
Arranges courier services for distribution of post or goods to outlying destinations 
Attends to all visitors and assists with queries 
Orders all stationery, kitchen and other office supplies on the my market or other approved Netcare system

Skills profile

Education 
Grade 12 or equivalent NQF Level 4 Qualification 
Secretarial Diploma

Work experience 
2-3 years previous experience in an administration/secretarial position

Knowledge 
Computer literate (Microsoft Office Suite)

Coaching Others The capacity to recognise development areas in others and support them
to facilitate personal development through coaching.
Leading and Managing Change The capacity to implement and support change initiatives and to provide
leadership in times of uncertainty.
Performance Development The ability to evaluate and develop different levels of capacity within a
team to achieve set objectives.
Taking Action* Capable of recognising the need for action, considering possible risks and
taking responsibility for results.
Decision Making* Capable of making decisions timeously and taking responsibility for the
Managing Self* Capacity to plan, organise and control own work environment by setting
appropriate priorities and achieving set objectives within a given time

Customer Focus and Service The capacity to identify and respond to the needs of *internal and
Delivery* external customers.

• Internal and external customers include patients, doctors, colleagues,

suppliers, visitors, vendors and any other person that requires a relationship
Adapting and Responding to Capable of supporting and advocating change initiatives and managing
Change* own reaction to change.
Continuous Improvement* The capacity to improve systems and processes to facilitate continuous
Personal Work Ethic* Capacity to instil an ethic of quality and consistency in self and others.
Building Relationships* Capacity to establish constructive and effective relationships.
Communication* The capacity to clearly present information, either written or verbal.
Teamwork* Capacity to cooperate with others to work towards a common goal.
Technical Knowledge* The capacity to perform a technical function to required standards.

Values and behaviours
Netcare values At Netcare, our core value is care. We care about the dignity of our
patients and all members of the Netcare family. We care about the
participation of our people and our partners in everything we do. We care
about truth in all our actions. We are passionate about quality care and
professional excellence. 
Care – The basis of our business. The professional, ethical patient care
and services we offer at every level of the organization. 
Truth – The crucial element in building relationships that work.
Open communication with honesty and integrity is essential. 
Dignity – An acknowledgement of the uniqueness of individuals.
A commitment to care with the qualities of respect and
understanding. 
Compassion – We engage everyone with empathy and respond with
acts of compassion in all interactions with our patients and their
families. 
Participation – The willingness and desire to work in productive and
creative partnerships with others and the commitment to
The Netcare way Netcare is committed to providing quality care. Our basic service standard
holds us accountable for the below seven behaviours, which you will be
accountable to uphold: 
I always greet everyone to show my respect. 
I always wear my name badge to show my identity. 
I am always well-groomed to show my dignity. 

I always practise proper hand hygiene to show my care. 
I always engage to show my compassion. 
I always say thank you to show my appreciation. 
I always embrace diversity to show I am not a racist.

Application process

The Company’s approved Employment Equity plan and targets will be considered as part of the
recruitment process aligned to the Group’s Employment Equity strategy. Netcare actively supports the
recruitment of people with disabilities.

Interested candidates who meet the above criteria are requested to e-mail a detailed CV to

Please note: 
Please note that reference checks for internal applicants will be conducted with the applicant’s current
and past Netcare direct line managers and the relevant Netcare HR Managers. Therefore, employees
are encouraged to discuss internal job applications with their direct line manager to ensure that the
line manager is aware of the application. 
The terms and conditions of employment relating to the function you have applied for will be based on
those in the Division you will be employed. 
If a candidate has any disability that may impair the individual’s ability to perform the job function, the
candidate must kindly inform the employer so that an assessment for reasonable accommodation can
be made. 
By applying for this position and providing us with your CV and other personal information, you are
consenting to the information being used for the specific purpose for which it was provided, which is
recruitment purposes and possible appointment purposes (should you be successful). Please note that
your information will be processed for recruitment purposes only or for such purposes relating to
assessing the establishment of an employment relationship with yourself, and this will be done in
accordance with the applicable data protection and privacy legislation. We confirm that such
information will not be used for any other purpose without obtaining your prior consent. 
If your application is not successful, we retain your CV and other information provided on our
electronic system. If you object to your information being used in accordance with the aforementioned
clauses, please indicate your objection, and we will immediately securely destroy your personal