Onboarding Administrator
in the EMEA region, where you will be responsible for the execution of tasks, processes and resolving queries in a manner that focus on new joiner experiences, operational excellence and achieves service delivery according to agreed Service Level Agreements.
You’ll look after our most important resource. Our people.
As Global Shared Services (GSS), our commitment to partnership is at the core of our values. As a global business partner, we deliver flawless transactional, value added and customer-focused services to support the Anglo-American organisation.
We invite talented people who can deliver high standard performance through innovative end-to-end processes. Using automation and other digital platforms in service delivery. We welcome customer centric individuals with a broad base of capabilities, to join our global family.
As a key member of the Onboarding Team, the
Onboarding Administrator
communicates and collaborates with a wide range of internal and external stakeholders to ensure that all practical arrangements are in place for new joiners. You will also:
• Be fully accountable for all onboarding administrative operations from once the candidate has accepted the offer until closing of the onboarding process (90 days).
• Provide onboarding support to ensure a timely, accurate and positive experience is delivered to the business and New Joiner in accordance to assigned plans, specification, and policies applicable to the onboarding process.
• Coordinate the onboarding activities for new joiners to ensure all pre and post account setups, requests and delivery for all provisioning items are completed accurately and in a timely manner.
• Manage delivery of assigned tasks and queries within scope of personal and team workload and agreed handoffs
• Identifying customer needs, seeking and providing effective solutions to their queries and deliver excellent customer experience
• Collaborate with multiple departments to create seamless transitions within the Onboarding process.
This position is at a Band 8 level, reporting to the Onboarding Coordinator.
• Matric
• Relevant post matric qualification would be preferred
To be successful in this role, you will possess the following:
• 2-3 years’ experience in administration role
• Experience in stakeholder engagement, liaising with third party support teams
• Strong interpersonal, oral (includes telephone skills) and written & verbal communication skills.
• Strong computer skills – Microsoft suite, applicant tracking systems etc.
• Excellent communication (both written and verbal)
• Focus on continuous improvements – ability to identify, share and escalate