Mediclinic | Administrator

Job Title: Administrator

Job Description:

We are seeking an Administrator to assist patients in all aspects of admissions and discharges in a professional manner, while also preventing operational and financial risks to the organization and exceeding client expectations.

Key Responsibility Areas:

  • Ensure admissions (including pre-admissions / bookings) are captured and processed as per procedure
  • Identify and prevent financial risks by adhering to policies and procedures
  • Ensure an effective discharge process as per the Patient Administration Manual
  • Maintain patient confidentiality


  • Essential: Grade 12 or equivalent
  • Desired: None


  • Essential Minimum: None
  • Desired: Reception administration experience; experience in a private healthcare facility

Required Job Skills and Knowledge:

  • Debtpack Enquiry application (ability to check outstanding amounts if a patient is flagged as blacklisted)
  • Admission and bed functions, as well as preparation for next day and discharge processes
  • Knowledge of anatomy, including terminology
  • Familiarity with hospital switchboard systems
  • Knowledge of Patient Administration policies and procedures (e.g. patient confidentiality, cash handling, blacklisted patients, bed overrides, etc.)
  • Proficiency with patient admin programs on the AS400 system
  • Computer literacy (Microsoft Office)
  • Familiarity with ICD and CPT codes
  • Understanding of medical aid schemes and the private healthcare environment
  • Knowledge of Workmans Compensation Act (WCA) processes, procedures, and policies
  • Familiarity with emergency / major incident protocol (e.g. fire, floods, robbery)
  • Ability to identify possible financial risks (e.g. blacklisted patients, handling of patient valuables, etc.)

Note: All applicants will be considered, with the understanding that preference will be given in accordance with the Employment Equity Plan of Mediclinic Southern Africa, as well as internal applicants/employees that meet the minimum requirements.