Job Title: Administrator
Job Description:
We are seeking an Administrator to assist patients in all aspects of admissions and discharges in a professional manner, while also preventing operational and financial risks to the organization and exceeding client expectations.
Key Responsibility Areas:
- Ensure admissions (including pre-admissions / bookings) are captured and processed as per procedure
- Identify and prevent financial risks by adhering to policies and procedures
- Ensure an effective discharge process as per the Patient Administration Manual
- Maintain patient confidentiality
Education:
- Essential: Grade 12 or equivalent
- Desired: None
Experience:
- Essential Minimum: None
- Desired: Reception administration experience; experience in a private healthcare facility
Required Job Skills and Knowledge:
- Debtpack Enquiry application (ability to check outstanding amounts if a patient is flagged as blacklisted)
- Admission and bed functions, as well as preparation for next day and discharge processes
- Knowledge of anatomy, including terminology
- Familiarity with hospital switchboard systems
- Knowledge of Patient Administration policies and procedures (e.g. patient confidentiality, cash handling, blacklisted patients, bed overrides, etc.)
- Proficiency with patient admin programs on the AS400 system
- Computer literacy (Microsoft Office)
- Familiarity with ICD and CPT codes
- Understanding of medical aid schemes and the private healthcare environment
- Knowledge of Workmans Compensation Act (WCA) processes, procedures, and policies
- Familiarity with emergency / major incident protocol (e.g. fire, floods, robbery)
- Ability to identify possible financial risks (e.g. blacklisted patients, handling of patient valuables, etc.)
Note: All applicants will be considered, with the understanding that preference will be given in accordance with the Employment Equity Plan of Mediclinic Southern Africa, as well as internal applicants/employees that meet the minimum requirements.