Job Description
- Are you looking for an exciting opportunity to grow your career? Look no further! We are looking for a dynamic individual to join our growing company as our new Junior Network Administrator
- The role is responsible to maintenance and administration of computer Information systems by ensuring that the business has access to Information Systems on a day-to-day basis of its productivity
Duties and Responsibilities
- Diagnose and troubleshoot technical issues, including account setup and computer or network system configurations
- Install Line of Business System and applications on client computer and dedicated computer systems
- 2nd Level Support for Microsoft Software such as MS-Windows 10, Office 365, Teams
- 2nd Level Support for line of business and IT Systems Software and escalations to vendor or departments
- Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)
- Work within established configuration and Change Management Policies to ensure awareness, approval and success of changes made to the Configuration Items
- Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role
- Hands-on experience with Windows/Linux/Mac OS environments
- Good understanding of computer systems, mobile devices, and other tech products
- Ability to diagnose and troubleshoot various levels technical issues
- Familiarity with Remote Desktop Applications
- Excellent problem-solving and Communication Skills
- Additional certification in Microsoft, Linux, Cisco, or similar technologies is a plus
Requirements
- Grade 12/ NQF Level 4
- Microsoft Certified Associate (MTA)
- COMPTI A+
- COMPTIA N+
- 3 years’ experience as a Network Technician,
- Proficient computer skills: Microsoft Office – Outlook, Word, Excel, Publisher, Access, and PowerPoint
- Telephone support