Inbound Team Leader : Sydsen

Job Description

  • One of our client based in Johannesburg South has an exciting opportunity available for an Inbound Team Leader.
  • To be successful you will be able to make sound decisions whilst under pressure and continuously push for

Duties and Responsibilities 

  • Demonstrate strong and competent leadership skills in managing a highly skilled team with at times conflicting personalities
  • Responsible for the day-to-day supervision, including work and attendance monitoring in accordance with organization policy and applicable legal requirements
  • Effectively coach direct reports on their performance on a regular basis to achieve performance targets and to reach their full potential
  • Identify performance-related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations
  • Provide subject matter expertise in handling escalated customer calls as needed


  • Be highly motivated and have skills to develop and coach team members to achieve performance expectations
  • Work well under pressure and follow through on items to completion
  • Strong communication skills, both written and verbal
  • Ability to lead the team in multi-tasking, prioritization, and meeting timelines on deliverable
  • Ability to mentor, coach, and provide direction to a team of employees
  • Have a passion for developing an inclusive, high functioning culture