Home Full-Time ICT Help Desk Support Vacancy – SASSETA

ICT Help Desk Support Vacancy – SASSETA

Responsibilities:
– Serving as the first point of contact for SASSETA staff seeking ICT technical support / assistance
– Attending to, evaluating and prioritizing incoming telephone, e-mail, and in person requests for assistance from users experiencing technical problems and record/log the details
– Configuring, testing and troubleshooting network connectivity and wireless access for local and remote computers and any other related devices
– Responding to requests for new or configured hardware or software, and keep inventory up to date
– Installing and updating desktops, laptops, peripherals, networks, and related authorised software
– Accessing hardware or software for staff to make changes and resolve issues both in person and remotely
– Performing remote troubleshooting through diagnostic techniques and pertinent issues
– Troubleshooting hardware and software problems, logging problems and documenting fixes
– Diagnosing system errors and other issues
– Tracking and monitoring day-to-day performance of systems, and conduct analysis with the goal of improving performance

– Installing, updating and repairing software on SASSETA ICT systems
– Setting up and troubleshooting domains, user accounts and software accounts
– Determining the best solution based on the issue and details provided by SASSETA staff
– Training other staff members on troubleshooting and diagnosing problems
– Following up with staff to ensure full resolutions of their reported ICT problems
– Directing complex and/or unresolved issues to the next level of support personnel
– Providing accurate information on ICT products or services
– Making inputs during development of ICT training manuals for new and updated software and hardware
– Requesting feedback and/or monitoring calls and other methods of correspondence to improve training methods
– Managing and ensuring safe keeping of SASSETA ICT assets
– Submitting ICT reports as and when required; and
– Performing any other duty(ies) that may be delegated by the ICT Manager from time to time.

Requirements:
– A minimum of NQF Level 5 ICT qualification and a MSCE qualification;
– Microsoft Exams (MCP number to be provided);
– A relevant certificate or equivalent in ICT (A+, N+ MCSE, MCITP, Exchange and SQL, ITL) is required;
– A minimum of 2 years relevant experience with demonstrable software, hardware and network support; and
– Must be computer literate at an expert level.

Essential Skills:
– Knowledge of hardware/software/network installation and troubleshooting
– Knowledge of configuring and troubleshooting servers, switches, printers, desktops and laptops
– Must be able to prioritise ICT calls for technical support in terms of urgency
– Effective communication to team leaders and end users
– Client service driven individual
– Able to work unsupervised
– Work with attention to detail and according to company policy
– Effective time management and planning
– Comply with al ICT Policies, ICT Governance Framework, ICT Procedures, Standards and Guidelines
– Ability to make sure that SASSETA staff adhere to ICT governance framework, policies, procedures, standards and guidelines
– Good technical and analytical skills
– Report writing skills
– Good interpersonal skills; and
– Problem solving skills

Location: Waterfall Corporate Campus, 74 Waterfall Drive, Midrand
Closing Date: 2 August 2021

Remuneration: all inclusive annual remuneration package (TCTC): R276 692.00

How to Apply:
Please email your CV to recruitment@sasseta.org.za

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