Home All Helpdesk Contact Centre Agent: Capitec Bank Ltd

Helpdesk Contact Centre Agent: Capitec Bank Ltd

To provide effective service to branches by responding to and answering operational queries.

Requirements
– 1 – 2 years contact centre
– Grade 12 National Certificate / Vocational
– Call centre processes and procedures
– Customer care and service protocols

Basic IT knowledge
– Capitec Bank systems

Skills
– Communications Skills
– Problem solving skills
– Telephonic / Call skills
– Attention to Detail

Competencies
– Achieving Personal Work Goals and Objectives
– Delivering Results and Meeting Customer Expectations
– Working with People
– Conditions of Employment
– Clear criminal and credit record
– Willing to work regular shifts or weekends or rotational standbys

Location: Johannesburg, GT, ZA

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