Front Desk Consultant Jobs at BMW

BMW Group South Africa HR Services, is looking for a Front Desk Consultant to provide assistance to employees in a wide range of HR related operational requests, ensuring a quick and smooth response and processing of HR Services inquires in a qualitative and customer oriented manner.

  • Acting as first contact support line for HR customers and providing advisory and responses to HR related inquiries as per service catalogue via HRS supporting technologies and walk in Queries.
  • Completing HR related requests with focus on personnel administration e.g. creating certificates and letters, updating / maintaining employee personal and job-related data, archiving data / employee files.
  • Processing of standard HR processes e.g. onboarding, benefits enrolments.
  • Forwarding employee complex inquiries to the (Senior) Advisors for the relevant area of expertise where in-depth functional knowledge is required.
  • Documenting and following up all employee inquiries, issues and transactions
  • Supporting on relevant activities in regards to  IT new requirements as well as  processes (documentation,testing).
  • To recommend and suggest improvements and automation of processes where appropriate and manage employee    requests in line with process and service delivery.
  • Ability to draft and deliver oral and written communications which conveys information (including complex information) in a simple and easily understandable manner.
  • Interact with relevant stakeholders in a professional and appropriate manner.
  • Alignment with HR Services colleagues to ensure South African and Group standards are met with HR Services initiatives and processes.
  • Building and maintaining credible and effective working relationships with associates in BMW SA and within the BMW Group network.
  • Consult with associates to create a better understanding of payroll matters.
  • Minimum a bachelor’s degree in human resources or business administration
  • Practical experience in the field of HR desirable e.g. through relevant internships
  • Strong customer service focus and good interpersonal skills
  • Solid listening and problem solving skills
  • High verbal / written skills and attention to detail
  • Willingness to take initiative in a proactive manner to improve own and team work practices
  • Ability to communicate professionally in national language as well as in English
  • Solid knowledge on any required software to perform HR services task (Ex: MS office, etc.)
  • Ability to handle pressure and a variety of workloads with a high degree of accuracy and attention to detail
  • Self-learning and Train the trainer Skills as desirable
  • A strong team player
  • Resilient and positive
  • Demonstrate a calm and friendly demeanour