Job Description

To operate and maintain the Forklift in a safe and cost effective manner. Ensure comprehensive Customer service in the Store. Merchandising of stock, shelf price labelling and housekeeping within designated area of responsibility.

Duties and Responsibilities

Acknowledge all Customers and determine their needs
Advise Customers correctly on product
Assist Customer with any product queries
Assist with Customer complaints timely
Add on sales, e.g. paint v/s paintbrushes, thinners, etc.
Ensure efficient Customer service by ensuring that Customers purchases are loaded without any delays
Ensure Customers purchase are loaded carefully without damaging the goods or the Customers vehicle
Advise Customers on the additional services provided:
Delivery service / bulk deposits
Glass cutting
Plan reading
Credit programmes
Special orders
Trusses
Distant ordering
VIC Customer Programmed
Must be certified in Product Knowledge
Must be available in aisle of responsibility
Bulk stock area to be merchandised safely and according to Store layout plan
Must ensure your area of responsibility is fully merchandised according to Store layout and planograms.
Merchandise stock according to approved layouts and planograms
Ensure that your area is free of obstacles, stock is merchandised immediately after being received and that Customers can enter and leave your aisle without any risk of injury or irritation.
Correct shelf price labelling within area of responsibility.
Ensure Checklist completed as required when on duty with Canteen and Toilet / Showers schedule

Requirements

Grade 12 or minimum of 1 (one) year work related experience
Ability to communicate in English and the dominant language spoken in the geographical area where the position is available
Ability to perform basic calculations accurately
Must be willing to work shifts, weekends and Public Holidays
Must be able to work under pressure
Must be physically fit to operate forklift
Must have a valid forklift license

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