FlySafair Customer Service Agent

Safair Operations, operating as FlySafair, is seeking a Customer Service Agent to join our team at O.R Tambo International Airport. The successful candidate will report directly to the Airport Manager.

Requirements:

– Grade 12
– Airport experience and ticket sales within an aviation concern
– Excellent written and verbal command of the English language, including proper phone etiquette
– Good knowledge and understanding of computers and Microsoft Office (Word, Excel, Outlook)
– No criminal or credit record
– Willingness to work weekends, public holidays, and flexible hours and shifts as required
– Own transport is an advantage
– Valid Covid-19 vaccination card

Responsibilities:

– Assist passengers with ticket sales, bookings, and flight changes, including explaining rules, terms and conditions, regulations, and procedures as required
– Manage flight delays and cancellations
– Handle and safeguard confidential information

Personal Attributes:

– Punctual and reliable, with excellent time management skills
– Ability to deliver great customer service
– High degree of patience and assertiveness
– Conflict resolution skills
– Trustworthy and professional, with the ability to handle confidential information
– Ability to work well under pressure and willing to work longer hours and additional shifts
– Customer-focused and service-oriented