External Customer Advisor Jobs at Jonsson Workwear

Our retail stores personify our vision and drive in providing our customers with a brilliant experience. Every detail is designed with the utmost care and attention and our people are driven to create solutions for peak performance and a better life.

The main responsibilities of the role include:

  • Building and maintaining strong relationships with new and existing customers; serving them brilliantly and growing the business.
  • Must maintain and execute a well-structured independent call plan; visiting new and existing customers to understand their needs and connect them to the right solutions.
  • Ensuring that every customer’s need is attended to brilliantly, with passion and exceptional attention to detail.
  • Gain a complete understanding of our entire product offering.
  • Assist with ensuring all our products are always well stocked and merchandised to the highest standard.
  • Assist customers by preparing quotations for current and future orders.
  • Following up efficiently and effectively with customers on everything related to their outstanding orders and quotations.
  • Processing of customer payments at Point of Sale and taking accountability for cash desk when required.
  • Available to work on weekends when required.

The experience we’re looking for:

  • Exceptional sales and customer service experience.
  • Established customer confidence through delivery on promises.
  • Highly proficient in MS Office with advanced Excel (spreadsheets), Word, Outlook; preferably also Syspro.
  • Excellent fluency in spoken and written English.
  • Has a valid driver’s license and own reliable vehicle (not negotiable).

The type of personality that will excel:

  • Outstanding with people, possessing great communication skills.
  • Presentable and articulate with impeccable manners.
  • Excited by the prospect of new business opportunities.
  • The provider of a truly remarkable experience for every new and existing customer.
  • A “go-to” person on whom people can rely.
  • Organised with a sense of urgency always keeping to their promises.
  • Passionate about excellence and attention to detail, follows up and follows through.