Eskom Service Agent Contact Centre x12

Area of Specialization

To provide generic and interface Customer Service related to specialist fields in a defined geographic area, with the objective of providing efficient customer service.

Minimum Requirements

Qualification(s):

  • Relevant 3 year Diploma

Experience:

  • 3 years Customer Services experience

Skills and Competencies:

  • Integrity
  • Honesty
  • Trustworthiness
  • Professionalism
  • Team Player
  • Motivating, coaching and Mentoring
  • Organisational Knowledge (Eskom)
  • Ability to deal with stress
  • Report Compilation
  • Effective Time Management
  • Interpersonal skills
  • Telephone skills
  • Communication Skills
  • Customer Service and product skills
  • Computer skills

Key Responsibilities

  • Handling outbound interactions
  • Handling back office activities (Non-Technical Dispatch and Follow- ups)
  • Handling Multi-media activities and Outbound (Proactive Customer Interaction) Campaigns
  • Strive for excellence in Customer Interaction and service improvement
  • Supports Marketing, Sales and Customer Service Processes
  • Perform Vending, Prepaid and Easy Pay activities

“If you have not been contacted within 28 days after the closing date of this advertisement, please accept that your application was unsuccessful.”