Area of Specialization

To provide generic and interface Customer Service related to specialist fields in a defined geographic area, with the objective of providing efficient customer service.

Minimum Requirements

Qualification(s):

Relevant 3 year Diploma

Experience:

3 years Customer Services experience

Skills and Competencies:

Integrity
Honesty
Trustworthiness
Professionalism
Team Player
Motivating, coaching and Mentoring
Organisational Knowledge (Eskom)
Ability to deal with stress
Report Compilation
Effective Time Management
Interpersonal skills
Telephone skills
Communication Skills
Customer Service and product skills
Computer skills

Key Responsibilities

Handling outbound interactions
Handling back office activities (Non-Technical Dispatch and Follow- ups)
Handling Multi-media activities and Outbound (Proactive Customer Interaction) Campaigns
Strive for excellence in Customer Interaction and service improvement
Supports Marketing, Sales and Customer Service Processes
Perform Vending, Prepaid and Easy Pay activities

“If you have not been contacted within 28 days after the closing date of this advertisement, please accept that your application was unsuccessful.”