E-Commerce Assistant Jobs at Pandora Jewellery

Main purpose of the role:

Ensuring that all sold items are picked, packaged, invoiced and dispatched within a duly manner and providing the customer with an exceptional online shopping experience. Attending to all online customer queries. Obtaining a high level of stock management with all e-commerce inventory.

Key accountabilities:

– Picking, packaging and distribution of sold items

– Providing a professional level of customer service via email, phone and in person with emphasis on strong after sales service

– Print customer orders out daily

– Stock control and maintenance

– To accurately invoice all online sales into Clarity by the 6th of each month

– Process EDNs onto Clarity in a duly manner

– Check and count stock received for E-commerce inventory

– Safeguarding the stock room, prevent any unauthorized access to the best of your ability.

– To assist with all functionality of Magento (E-Commerce system) when required.

– To ensure refunds are done within the correct process and credit notes issued accordingly.

– To ensure all returns are processed correctly and dealt with efficiently and timeously.


– Stock Management

-Accuracy of picking, packaging, invoicing (performance on e-commerce system) and distribution of sold items

-Customer service